Last updated: 08/10/2025

1. Introduction

getVIRTUAL (“we,” “our,” “us”) is committed to protecting your privacy and ensuring your personal data is handled transparently and securely. This Privacy Policy describes how we collect, use, disclose, and retain your information when you use our website (getvirtual.in), our services (for spaces, clients, users), or otherwise interact with us.

By using our site or services, you agree to the collection and use of information in accordance with this policy.

2. What Information We Collect

We collect two types of information:

a) Personal Information you provide us

  • Name, email address, mailing address, phone number
  • Business details (company name, GST number, etc.)
  • Documents you upload (e.g. rent agreement, NOC, utility bills)
  • Payment and billing information
  • Any other information you provide while registering or interacting with us

b) Automatic / Technical Information

  • IP address, browser type & version, operating system
  • Usage data (pages visited, time spent on pages, clickstream)
  • Cookies, device identifiers & similar tracking technologies

3. How We Use Your Information

We use your information for purposes such as:

  • Providing, operating, and improving our services
  • Verifying and onboarding coworking spaces and clients
  • Processing payments and billing
  • Sending you transactional communications (invoices, service confirmations)
  • Sending promotional offers or newsletters (only if you opt in)
  • Complying with legal obligations and responding to lawful requests
  • Preventing fraud or misuse of our platform

4. Consent & Choice

How we obtain your consent:
When you provide personal data (e.g. during registration, uploading documents), you are giving us consent to collect and use it for that purpose.

If we need to use your data for a new / secondary purpose (e.g. marketing), we will ask for your explicit consent.

Withdrawal of consent / opt-out:
You may opt out of receiving marketing emails or SMS by contacting us at [email address]. Even if you opt out of marketing, we will still send you necessary transactional messages (invoices, service alerts, etc.).
You may also request deletion of your personal data (subject to legal retention requirements).

5. Disclosure of Your Information

We may disclose your personal information:

  • To coworking spaces, vendors, or partners necessary for fulfilling the service (e.g. to list them, verify documents)
  • To third-party service providers (payment gateways, email services, analytics tools)
  • To comply with any legal obligation or governmental/regulatory request
  • To enforce our terms or protect our rights
  • With your consent

We will not sell your personal data to third parties for their independent use.

6. Payments & Payment Security

We use trusted payment gateway integrations that comply with industry standards (e.g. PCI-DSS). We do not store full credit card details on our servers; payment information is handled by the gateway.

Transaction data is retained only as long as needed for service and legal compliance.

7. Third-Party Services

Some services (e.g. analytics, email, payment processors) are provided by third parties. These may collect and process your data under their privacy policies. Once you leave our site or get redirected, we are not responsible for their practices.

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember preferences
  • Understand usage and improve our services

You can manage or disable cookies via your browser settings, though that may impact functionality.

9. Data Retention

We retain your personal information as long as necessary to provide services and comply with legal obligations. If you request deletion, we will remove your data unless retention is required by law (e.g. tax / audit).

10. Security

We implement reasonable security measures (encryption, access controls, firewalls) to safeguard your data. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will change accordingly. Significant changes will be notified via email or posted on our site.

12. Grievance / Contact Information

If you have questions or complaints about this policy or our data practices, you may contact our Grievance Officer:

Email: support@getvirtual.in